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Terms & Conditions

Delivery

We endeavour to dispatch all stock items within 24 hours of receiving your order (Monday to Friday), however if this is not possible we will contact you. We use UK Royal Mail. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to re-select or cancel your order. Orders placed on the website at the weekend or during bank Holidays will be dispatched within 24 hours of the next working day.

Payment

All items must be paid for in full before we can dispatch them through our secure online store or by credit card telephone orders.

Postage and Packing

UK Mainland: For orders totaling less than £50.00 delivery is charged at £3.95. Orders of £50.00 or more qualify for free delivery. If your delivery destination is beyond the UK mainland we will email you with the estimated delivery cost and you can then tell us if you wish to proceed with the order on that basis.

Website Data

All our prices are shown in £ sterling and do not include delivery charges. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data entry. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.

Data Privacy

All customer information is kept strictly confidential on secure encrypted servers. We do not keep credit card information. Customer information is only used for the purpose of processing and fulfilling your order. We do NOT and will NOT pass your details to any third party. We conform to the requirements of the Data protection act 1998. Our Web site uses cookies to make your shopping basket work. These collect no information about yourselves and do not store any information on your personal machine. Without temporary cookies (known as session cookies) you will not be able to add items to the shopping basket.

Copyright

All Text and Images on www.jobsonsofalnwick.co.uk are the property of jobsons of alnwick. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

Customer Support

You may call us on 01665 602135 from 9 till 5 Monday to Saturday. Alternatively you may email us at info@jobsonsofalnwick.co.uk

Complaints & Refunds

We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 01665 602135 and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault.

Head Office

Jobsons of Alnwick,
Tower Showrooms,
Alnwick,
Northumberland.
NE66 1SX

Tel. 01665 602135