Refund policy

We have a 28-day return policy. You must tell us that you wish to return an item within 14 days of receiving the item. You then have another 14 days to return the goods to us from the date that you informed us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jobsonsofalnwick.co.uk. Please note that returns will need to be sent to the following address: Jobsons of Alnwick Limited, Tower Showrooms, 1 Bondgate Within, Alnwick, Northumberland, NE66 1SX

If your return is accepted we will instruct you to send back the item to us at your own cost as well as where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately it is simply not sustainable for us to offer free returns (where we would pay the return postage cost). We are a small business and this would simply be unaffordable for us.

The original cost of postage (if you have paid for any) will be refunded to you, only to the value of standard postage, not any express services you have chosen.

If you are ordering from outside the UK we cannot be held responsible for paying any customs or import duties in the country where the items are being sent, this is entirely at the cost of the customer and will be an extra charge on the cost of the item.

You can always contact us for any return questions at info@jobsonsofalnwick.co.uk.

 

Extended Christmas return policy

For purchases in the month of November to 15th December 2025, there is an extended return period to 15th January 2026. Purchases from 16th December 2025 onwards fall under our normal 30 day return period referred to above.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jobsonsofalnwick.co.uk.